Grrr. Argh.

[emmuzka]

Advise me, oh the great friendslist.

The deal is this: I ordered a bunch of stuff from the British mail order company EBTM. They sent most of the stuff, but one item was wrong (I orderd a surprise Clandestine combo, they sent me an Atticus combo). So:
1) The item cost me 45 Euros. Sending the item back would cost me 23 Euros. It is very likely that the postage will not be compensated.
2) The customer service haven't responded me for a week. The other e-mail addy, the company's official one, gave a not-delivered -bounce. The company can not be reached.
3) I paid with Visa, so I might be able to dispute the purchase, but only if I'll send the wrong item back.

So what to do?

a) Send the item back. Then I might be able to dispute the Visa bill if I will not receive the right item.
Pros:
- It's better to do something than nothing, never mind that consumer activism costs money.
- I might get my right item. They could even throw something extra for compensation.
Cons:
- I'll have no items a all, I'll pay extra 23 Euros for postage and might end up paying 68 Euros for nothing.

b) Do nothing. The wrong shirts are okay to use, or I could sell them forward.
Pros:
- I would get rid of this shit without additional losses.
Cons:
- I will be left without the item I originally wanted, since there is no way that I'll ever order anything again from them.
- They will learn that they can fuck up and fuck with their customers and get away with it.

Suggestions?

Comments

[rowanna73.livejournal.com]

or 3) You continue bombarding them with angry but polite e-mails - or even better, call them if they have a customer service number (that's what company phones are for, right?) ;) Without any reply from them I think it would be hazardous to do 1) and you would only be disappointed with 2).

[emmuzka.livejournal.com]

I don't know if I can manage polite that much longer. I'm kinda going towards "you little fuckers!!" at the moment...

They have only the one measly e-mail addy for customer service. They *do* have a listed phone number for the company itself, but I'm kinda hesitant to call them. "Hello, do you know that no-one is reading your customer help line mail addy?"

[breny.livejournal.com]

Wow, I have a very similar situation. I ordered 3 refurbished wireless mice (mouses?) from ecost.com. It cost me $33.00 total. None of them worked. So much for "refurbished"! They will take them back only as an exchange and I pay for shipping them back. My problem is that I have this feeling that I'll end up with 3 more that do not work either and then would have spent $33.00 + the shipping to send the first ones back. I also have to purchase 3 more before I can return the other 3. I may end up with paying for both sets and get no usable mouses. I've pretty much come to the conclusion that I'm gonna quit now and take the loss. I would probably do the same if I were you. At least you have a usable product that you could use or sell on ebay. Sometimes it's better to just cut your loss and move on, unless you really want to put forth your time and effort to try to recover it.

[emmuzka.livejournal.com]

You have to buy a new set to be able to return the faulted ones? Wow, that truly is screwing the customer over O_O.

In Finland it's the law that customer must be able to send the product back on the seller's expence, regardless on if the product was faulty or if the customer just changed his/her mind. This applies to all mail order sales. But this of course doesn't apply in ordering abroad. With that, I'm on my own.