Mar. 2nd, 2009

Grrr. Argh.

Mar. 2nd, 2009 12:25 pm
emmuzka: (Default)
Advise me, oh the great friendslist.

The deal is this: I ordered a bunch of stuff from the British mail order company EBTM. They sent most of the stuff, but one item was wrong (I orderd a surprise Clandestine combo, they sent me an Atticus combo). So:
1) The item cost me 45 Euros. Sending the item back would cost me 23 Euros. It is very likely that the postage will not be compensated.
2) The customer service haven't responded me for a week. The other e-mail addy, the company's official one, gave a not-delivered -bounce. The company can not be reached.
3) I paid with Visa, so I might be able to dispute the purchase, but only if I'll send the wrong item back.

So what to do?

a) Send the item back. Then I might be able to dispute the Visa bill if I will not receive the right item.
Pros:
- It's better to do something than nothing, never mind that consumer activism costs money.
- I might get my right item. They could even throw something extra for compensation.
Cons:
- I'll have no items a all, I'll pay extra 23 Euros for postage and might end up paying 68 Euros for nothing.

b) Do nothing. The wrong shirts are okay to use, or I could sell them forward.
Pros:
- I would get rid of this shit without additional losses.
Cons:
- I will be left without the item I originally wanted, since there is no way that I'll ever order anything again from them.
- They will learn that they can fuck up and fuck with their customers and get away with it.

Suggestions?

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emmuzka

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